Arab Bank in collaboration with Tkiyet Um Ali (TUA) launched “Lamset Dafa” initiative for the tenth consecutive year in line with its social responsibility program “Together”. Through this initiative, 1,125 winter blankets were distributed to 302 TUA beneficiary families in Irbid, Jarash, Ajloun and Ma’an.

The initiative was launched at the beginning of winter with an aim to alleviate the financial burdens of underprivileged families throughout the cold season.

For his part, Director General at Tkiyet Um Ali, Mr. Samer Balkar thanked Arab Bank for its continuous support for Tkiyet Um Ali, praising the bank’s efforts in helping TUA’s beneficiary families during the winter season and spreading joy through  “Lamset Dafa” initiative year after year. Balkar also expressed the organization’s pride in its long-term collaboration with Arab Bank and its support of TUA’s sustainable food aid programs.

Tkiyet Um Ali currently provides sustainable food aid to underprivileged families living below the food poverty line across all governorates of the kingdom through distributing monthly food parcels around the year, containing food items that suffice a family’s nutritional needs for an entire month.

It is worth mentioning that Arab Bank’s social responsibility program “Together” has been supporting community initiatives since its launch, through which hundreds of the bank’s employees volunteered their time and effort. The program also allows customers to donate to several NGOs through Arab Bank’s electronic channels that include ATMs, internet banking as well as “Together” Platinum Credit Card.

Arab Bank was the strategic sponsor of the “Jordan Trail” initiative organized by the Jordan Trail Association in strategic partnership with the Ministry of Tourism and the Jordan Tourism Board.

The “Jordan Trail” initiative, which was launched in October, witnessed the participation of nearly 300 hikers of different age groups from 20 countries around the world (including Europe, America and a number of Arab countries). The hiking route crossed 75 villages starting from Um Qais to Aqaba with a total distance of 675 KM. Over 130 families from the local communities hosted the participants and provided accommodation, food, beverages and cultural tours.

Arab Bank’s support of the “Jordan Trail” initiative comes in line with its constant efforts to support local community activities and initiatives within its social responsibility program “Together”. The trip is considered one of the most vital community activities for its cultural role in promoting tourism across Jordan, and introducing tourists to local areas and communities, thus allowing them to experience the local hospitality that the Kingdom is known for.

Arab Bank’s support of this initiative is part of its strategic approach to sustainability and role in collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education and orphan support.

Arab Bank was the platinum sponsor of the King Hussein Award for Cancer Research, which was launched in 2020 by HRH Princess Ghida Talal in honor of His Majesty the late King Hussein bin Talal with the aim to reinforce cancer research efforts in the Arab world.

His Royal Highness Prince Talal bin Muhammad, deputizing for His Majesty King Abdullah II bin Al Hussein, honored the 2022 award winners in the presence of HRH Princess Ghida Talal and HRH Princess Sumaya bint Hassan during a ceremony organized by the King Hussein Cancer Foundation. The ceremony was attended by a number of Ministers, the award’s board of directors, consisting of leading oncologists, researchers, and doctors from around the world, along with media and award partners.  

The King Hussein Award for Cancer Research is one of the most prominent awards in the region that aims to advance much needed cutting-edge research across the region, filling the gaps in the understanding of cancer in the Arab world while focusing on the study of the Arab gene and ultimately empowering advanced life-saving treatment.

Arab Bank’s sponsorship of the award comes as part of its social responsibility program “Together” and aims to support the King Hussein Cancer Center’s efforts in elevating the level of medical services provided to cancer patients in the Kingdom.

As part of Arab Bank’s efforts towards integrating Sustainability into its operations, the Bank has launched its inaugural Sustainable Finance Framework, which will support its sustainability commitments and environmental, social and governance (“ESG”) priorities.

Arab Bank is the first financial institution in Jordan to issue such a Framework, which is aligned with the four core components of the Green Bond Principles 2021 (“GBP”), Social Bond Principles 2021 (“SBP”) and Sustainability Bond Guidelines 2021 (“SBG”) published by the International Capital Market Association (“ICMA”), as well as the Green Loan Principles 2021 (“GLP”) and Social Loan Principles 2021 (“SLP”) published by the Loan Market Association (“LMA”).

The Bank has obtained a Second Party Opinion from S&P Global Ratings which has affirmed the Framework’s alignment with the aforementioned ICMA and LMA principles.

Arab Bank intends to use the Framework as the basis to issue sustainable debt instruments to advance projects that will contribute to climate action, employment generation as well as support the United Nations Sustainable Development Goals (“SDGs”).

Commenting on the launch of the Framework, Ms. Randa Sadik – Arab Bank’s CEO said: “We are delighted to have published our Sustainable Finance Framework and Second Party Opinion from S&P Global Ratings. This is yet another significant milestone in our Sustainability journey and a testament to Arab Bank’s efforts towards supporting the ESG agenda and creating a positive impact in Jordan, the MENA region and wherever we operate.”

It is worth mentioning that Arab Bank was the first bank in Jordan and among the first financial institutions in the region to issue GRI based Sustainability reports annually.

To view Arab Bank Sustainable Finance Framework, please click (here)

Arab Bank participated recently as “Banking Sponsor “in the activities of the MENA ICT Forum in its ninth edition. The forum was inaugurated by Prime Minister Bisher Al-Khasawneh deputizing for His Majesty King Abdullah II at the King Hussein Bin Talal Convention Center – Dead Sea, with over 2,000 participants including officials, experts, and specialists in the public and private sectors, representing 40 countries.

The forum was organized by the Information and Communications Technology Association of Jordan “Int@j” in partnership with the Ministry of Digital Economy and Entrepreneurship, the Central Bank of Jordan as strategic partner, the Ministry of Investment as investment partner,  with the participation of 77 representatives of 50 investment funds in the region.

The two-day forum aimed to highlight the role of the Jordanian ICT and entrepreneurship sectors to public and private sector decision makers from the region and around the world, positioning the Kingdom as a regional digital hub. The forum also included the most prominent developments and technologies in the ICT sector, including artificial intelligence (AI), FinTech, Blockchain technologies, the reality of Metaverse, and the role of technology in alleviating global challenges faced by most countries.

MENA ICT Forum was attended by key industry leaders, including investors, investment fund and government representatives, entrepreneurs and startups, policy makers, ICT experts, in addition to scholars, researchers and venture capitalists.

Arab Bank’s sponsorship of this forum comes as part of its constant commitment towards supporting events and initiatives that keep pace with the latest digital and technological developments in the ICT sector in line with the bank’s strategy and ambitious vision, in which digital transformation constitutes a main focus.

Under Royal directives, Chief of the Royal Hashemite Court Yousef Issawi, head of the follow-up committee for the implementation of His Majesty's Initiatives, on Thursday attended the launching ceremony of the training-for-employment initiative in the information and communication technology (ICT) sector, which aims in its first phase to train and employ 25 youth in Jordan's central region.

The launching ceremony, which took place at the Royal Hashemite Court (RHC), in the presence of the Minister of Digital Economy and Entrepreneurship Ahmed Hanandeh, saw signing two agreements between Arab Bank, as a financier and employer, and Broccoli for Capacity Building, as the supervising authority on implementing the initiative.

Agreements with seven companies from the private sector, which would employ the trained young graduates of the ICT sector, were also inked.

The initiative targets unemployed ICT alumni after completing 144 hour- training in the required skills, in addition to 3-month practical training in the seven companies, which are scheduled to employ youth in the pre-announced job opportunities.

Speaking at the ceremony, Issawi said this initiative in the ICT sector is in line with Royal vision, as His Majesty King Abdullah II attaches great importance to this business, as a vital industry and a tool for modernizing economic and social life, accessing labor market and expanding the base youth's participation in innovative projects.

This sector is a way for entrepreneurship to employ young people's skills to present their entrepreneurial projects, which will "positively" reflect on achieving a better future for them, Issawi added.

Arab Bank has renewed its collaboration agreement with the Jordan Air Ambulance Center for the seventh consecutive year as part of the bank’s social responsibility program “Together”. The cooperation aims at supporting the center in raising the standard of medical services across the Kingdom.

Through the agreement, Arab Bank will support the Jordan Air Ambulance Center in its services, including the transportation of patients and injured persons aerially from remote locations to specialized medical centers, through search and rescue missions using helicopters. This will ensure better treatment in emergency situations.

Commenting on the bank’s support, CEO at Jordan Air Ambulance Center, Captain Ahmad Marwan Wattar, said: “Arab Bank’s support reflects the leading community role it undertakes on a national level.” He added: “We are proud of our continued cooperation with a prominent financial institution like Arab Bank. Supporting the local community is a joint responsibility between both the private and public sectors, which contributes to achieving one of our most important endeavors in providing our citizens with access to life-saving medical services.”

Arab Bank’s social responsibility program “Together” is part of the bank’s strategic approach towards sustainability, through which the bank aims to achieve economic, social and environmental sustainable development by collaborating with different partners. Through a variety of initiatives and activities, the program aims to serve the community in the areas of orphan support, health, poverty alleviation, environmental protection, and education.

Arab Bank Group delivered strong financial performance in the first nine months of this year, reporting net income after tax of $405.8 million as compared to $271.7 million for the same period last year with an increase of 49%.

The Group’s core banking activities kept up the momentum in most areas of operations delivering solid underlying growth in loans and deposits.  At the end of September 2022, loans were up by 4% from September 2021 level to reach $35.6 billion, while deposits reached $47.8 billion, up by 3% from the 2021 level.

Mr. Sabih Masri, Chairman of the Board of Directors, stated that the strong performance shows the growth potential and resilience that diversification brings to the Bank despite the challenging economic environment. Mr. Masri expressed his confidence in the Bank’s ability to continue to grow based on its sound strategy, while maintaining the strength of its balance sheet.

Ms. Randa Sadik, Chief Executive Officer, stated that the underlying results reflect Arab Bank’s earnings capacity strength with 13% growth in net operating income across the Bank’s lines of business. This is primarily driven by the increase in total net interest and commission income; in addition to the controlled operating expenses. Ms. Sadik added that the Group’s liquidity and asset quality remains solid where loan-to-deposit ratio stood at 74.3%, and credit provisions held against non-performing loans continue to exceed 100%. Arab Bank Group maintains strong capital base that is predominantly composed of common equity with capital adequacy ratio of 16.4%.

Ms. Sadik noted that Arab Bank is on track to deliver its strategic digital transformation objectives, providing a comprehensive range of banking solutions and seamless customer experiences across the network and segments.

Earlier this year, Arab Bank was named “Best Bank in the Middle East 2022” for the seventh consecutive year by New York-based international publication “Global Finance”.

Arab Bank renewed the support for "Beeati Al Ajmal" project, which is one of the projects created by distinguished winners of " Queen Rania Al Abdullah Award for Excellence in Education " whose message calls for upgrading schools through loyal and institutional collaboration of stakeholders.

This project was launched in 2009 at the schools that have distinguished winners who won Queen Rania Al-Abdullah Award for Excellence in Education. Jordan Ministry of Education believed in the importance of this project along with its educational value. During the implementation "Beeati Al Ajmal", the project enhanced students' sense of belonging to their schools, created a sense of responsibility, and enhanced ties between students, teachers, and their communities. "Beeati Al Ajmal" project provides a thorough work methodology and achieves social partnership in addition to its role in reinforcing the manner of following-up and the assessment of achievement in the school environment.

The project demands forming delegated committees in schools to develop various aspects directly related to the development of the school environment. For example, the “Beauty Committee” contributed to the increase in green areas at schools. Moreover, after the implementation of the project in schools, the cleanliness of sanitary facilities, furniture and walls increased. The discipline committee also had a positive effect in reducing the late students percentage, and in reducing the percentage of violators of the school rules and instructions. The “health committee” in its turn, was successful in increasing the percentage of healthy habits by reducing the percentage of having fast food and fizzy drinks.

Due to the importance and the efficacy of the project, for the academic year 2021-2022, almost 819 public schools participated in the project from all Ministry of Education’s directorates across the Hashemite Kingdom of Jordan. Many schools had many accomplishments like; the increase of the number of seedlings up to 33,800 compared to the previous year which was 18,200 seedlings. In addition, 12,800 school community initiatives were implemented compared to the previous year which were 4,568. Theses initiatives aimed at spreading community awareness of personal hygiene care, commitment to cautious measures, and adherence to public safety means through brochures, awareness workshops, and providing personal hygiene supplies. In the psychological and the social element for students, the schools of "Beeati Al Ajmal" project held 12,757 workshops compared to the previous year which were 5,072, and also it held many lectures, and distributed purposeful leaflets, targeting important topics like reinforcing fear overcome and bullying. In addition to all this, there was an increase in the number of contributions by community institutions to support the school environment like seedlings and paint containers.

In her behalf, the “Executive Director of the Association of Queen Rania Al Abdullah Award for Excellence in Education”, Lubna Touqan, praised the support provided by “Arab Bank” and its positive and ambitious role in supporting the educational sector which is reflected positively on the development of the instructional and the learning processes through its contribution in supporting the public schools interested in "Beeati Al Ajmal” project.  This cooperation asserts Arab Bank's vision in supporting the educational sector. Arab Bank partnership also contributed to raising the awareness of the development of public schools in Jordan in light of the challenges we encounter in this multifaceted globe.

Touqan also stressed the eagerness of the Association of Queen Rania Award for Excellence in Education to enhance the partnership with all relevant ministries and institutions. This partnership aims at achieving the common goals of the project based on the Award Association's constant commitment to its responsibilities towards the education sector. Looking forward to achieving more successes of this project accordingly.

Arab Bank and King Hussein Cancer Foundation renewed their cooperation for the fifth consecutive year, under which the bank will support the “Back to School” Program at KHCF for the academic year of 2022 – 2023.

This cooperation aims to support the active role undertaken by KHCF in enabling student patients to have continued access to education during their course of treatment at the center, through the assignment of teachers by the Ministry of Education to oversee the program and liaise between patients and their schools.

Over the years, Arab Bank’s support of the program covered several aspects, including: weekly classes, private lessons, and classes taught by the bank’s volunteering employees, school supplies such as stationery, books and laptops, as well as covering school tuition fees for children with special needs. During the academic year of 2021/2022, the bank provided online classes for 199 students and 326 workshops for patients, in addition to covering the educational costs of 20 children with special needs. The bank’s support also entailed the distribution of 76 laptops, 139 tablets in addition to 343 educational platform subscriptions. Through the program, 444 students were able to successfully complete their studies during their course of treatment at the center.

Commenting on this collaboration, Ms. Nisreen Qatamish, Director General of King Hussein Cancer Foundation, said: “We value Arab Bank’s support of the “Back to School” program since 2017. Last year, 100 students were able to benefit from the program while receiving their treatment at the center, while 20 were transferred to special education centers based on their needs.” She added: “Arab Bank’s volunteers were able to raise the patients’ morale and self-confidence, reaffirming the great impact of this collaboration over the years.”

Arab Bank’s support of this initiative is part of its strategic approach to sustainability and role in collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education and orphan support.

Arab Bank was recently the golden sponsor of  Amman International Marathon organized by the Jordanian Marathon Association “Run Jordan” during October 2022.

The marathon witnessed great competition with the participation of over 5,000 professional and amateur runners from different age groups. Arab Bank’s continuous support of the event is in line with its strategy to support national  initiatives and activities as part of its social responsibility and community development. Amman Marathon is an effective platform, which aims at raising awareness among the society on the importance of sports and following a healthy lifestyle, in addition to its cultural and tourism role, being held annually in Amman.

Ms. Lina Kurd, General Manager at Run Jordan, expressed her gratitude for the ongoing cooperation between Arab Bank and Run Jordan over the past years and thanked the bank for its trust in the association’s efforts. Kurd also added: “We take pride in our cooperation with Arab Bank since 2009 and its annual support of Amman Marathon, which witnessed this year the participation of over 700 Arab Bank employees and their families.” 

Arab Bank’s support of this initiative is part of its strategic approach to sustainability and its role in collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education and orphan support.

Arab Bank has recently launched an updated version of “Reflect”, the first Neobank in Jordan through introducing “Reflect+” and “Spendings”. The launch of the new version of the app comes as part of Arab Bank’s constant efforts to adopt the latest digital technologies in the banking industry to serve its customers.

The app was updated automatically on users’ phones to include “Reflect+” service, which offers the “Buy now Pay Later” feature enabling customers to purchase and pay the down payment using a QR code on the app, and then install the remaining amount equally over a period of three months with zero interest fees. This service is available on Reflect’s homepage. The update also offers the “Spendings” service, which allows customers to track their expenses in detail and keep up with their finances. The “Spendings” service is available on the app’s homepage or through the transactions details page.

Reflect offers customers many privileges, including: money transfers between pre-registered customers, the ability to shop online through the “Marketplace” saving customers time and effort, as well as the ability to set a savings plan based on personal needs and objectives. Reflect also provides exclusive offers and discounts personalized to each customer’s lifestyle and interests. Other features offered to customers include the ability to withdraw and deposit cash daily using the contactless feature available on Arab Bank ATMs, the ability to benefit from the special loyalty program allowing customers to earn and redeem loyalty points in several ways including cash with zero fees or by using the points directly on the app, in addition to bill payments, and many more benefits. Customers with an active Reflect wallet are also able to benefit from issuing the new Reflect debit card easily through the app, which offers a host of exclusive banking privileges and services, including 1% cashback with a limit of JOD 3 monthly per transaction, added directly to the customer’s account as loyalty points.

The new version of the app is available through AppStore, Google Play, and Huawei AppGallery.

As part of its constant efforts to enhance its banking services and programs, Arab Bank recently revamped its “Arabi Extra” program for salary transferred employees with a host of new and comprehensive benefits that meet the needs of private and public sector employees through offering an integrated and advanced banking experience.

The new “Arabi Extra” program offers a host of banking and non-banking privileges, specially designed to meet the evolving needs of salary transferred employees and offer them additional flexibility. The benefits include a variety of “Arabi Mobile” services such as the instant loan service, which enables customers to apply for a loan online at anytime, and the “e-Tawfeer” service that allows customers to save with step up interest rate and the ability to receive additional reward points within the “Arabi Points” program.

This is in addition to many benefits including instant Visa credit card issuance with zero fees for the first year, the “Buy Now, Pay Later” service with a repayment period of up to 36 months at 0% interest rate when using the card to purchase from merchants within the service, debit card issuance with a special design enabled for online purchases that offers reward points on each transaction within the “Arabi Points” program, debit and credit card discounts, exemption of minimum account balance fees in addition to monthly draws for up to 3,000 reward points within “Arabi Points” for 10 winners monthly till the end of the year.

 “Arabi Extra” customers are also able to benefit from a wide range of the bank’s digital contactless banking solutions, including the contactless bracelet “BandPay” and the mobile sticker, which allow customers to conduct their transactions with utmost ease and speed without the need for the actual card. This is in addition to the “Arabi MobiCash” service to conduct debit and credit card mobile payments.

Commenting on the launch of this service, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “We continuously seek to upgrade our banking products and programs to provide unique services and solutions to our customers across the different segments in line with their evolving needs and lifestyle.” He added: “The revamp of Arabi Extra for salary transferred employees reaffirms Arab Bank’s commitment towards offering private and public sector employees diverse and unique benefits designed specially to match their financial needs and provide them with added value.” 

It is worth mentioning that customers who wish to open an “Arabi Extra” account can download the app from “Arabi Mobile” available on AppStore, Google Play and Huawei AppGallery, and select the “Open a New Account” option to enter the needed data and open an account digitally without the need to visit a branch, as well as earning welcome points within the “Arabi Points” program.

Global Finance, a New York-based international publication, has recently named Arab Bank the “Best Consumer and SME Digital Bank in Jordan 2022”. The bank also received 22 awards in recognition of its corporate and consumer digital banking services in Jordan and across the MENA region. 

Arab Bank was chosen by a world-class panel of judges, which included experts in consulting, technology, and outsourcing, in addition to the magazine’s team of editors. The criteria of selection included: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, web/mobile site design and functionality, and the breadth of its product and service offering. 

This global recognition complements Arab Bank’s significant success record and comes as a result of its constant efforts to deploy the latest digital banking solutions and services that meet the needs of its customers across the different sectors in line with the latest technologies in the banking industry.

In Jordan, Arab Bank’s list of awards included Best Integrated Consumer Banking site, Best Online Deposit, Card and Investment Product Offering, Best Bill Payment and Presentment, Best User Experience (UX) Design, Best Mobile Banking App, Best Bank in Information Security and Fraud Management, Best in Social Media Marketing and Services, Best in Lending, Best Mobile Banking Adaptive Site, Most Innovative Digital Bank, and Best Open Banking APIs. On the corporate level, the bank also received the Best Trade Finance Services and the Best Mobile Banking App awards.

Additionally, the bank received the “Best Consumer Digital Bank” award in Palestine and Egypt, as well as the “Best Corporate Digital Bank” award in both Palestine and Morocco.

On the regional level, Arab Bank received a total of five recognitions for its corporate and consumer services, which included Best Integrated Consumer Banking Site, Best Bill Payment and Presentment, Best Information Security and Fraud Management, and Best Open Banking APIs. The bank also received “Best SME Banking” award on the corporate level.

Relevantly, Arab Bank was named “Best Bank for Digital Solutions” by Euromoney International Magazine.

It is worth mentioning that Arab Bank was recently named “Best Bank in the Middle East 2022” by Global Finance for the seventh consecutive year.

Arab Bank was the main sponsor of the Jordan Science and Art Festival, which was held for three days at the Children’s Museum and attended by over 3800 parents and their children.

The festival, which is organized annually by the museum with the support of Arab Bank and the Greater Amman Municipality as well as other sponsors, included a wide variety of activities and interactive workshops as well as science, art, literature, technology and music shows. The activities aim to instill a love of learning in children, nurture their curiosity and imagination based on interaction, exploration in addition to analytical thinking and innovation.

Arab Bank also supported Ma’an city festival for Science and Art, organized for the first time by the Crown Prince Foundation and the Children’s Museum, as a sequence for the main fair. The event was held at the Foundation’s Hussein Bin Abdullah II cultural center in Ma’an for three days and was attended by over 2,400 parents and children.

The festival in Ma’an targeted children up to 12 years old and offered fun activities and art and science shows designed and implemented by the Museum’s experts. The activities included the “Gas, Liquid, Solid” science experiment, the planetarium, creative modeling, imagination and creativity activities and more, in addition to a special area dedicated for children under the age of five with activities aimed at developing their motor skills and visual synergy.

The Children’s Museum Jordan is a non-profit educational organization established by Her Majesty Queen Rania Al Abdullah in 2007. Located in Al Hussein Public Park, the Museum has over 185 interactive indoor and outdoor exhibits and learning facilities that include a library, an art studio, a laboratory, and a secret garden. It offers educational programs and celebrations around the year.

Arab Bank’s support of this initiative is part of its strategic approach to sustainability and role in collaborating with several NGOs to achieve economic, social and environmental sustainable development. “Together”, Arab Bank’s corporate social responsibility program, is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in health, poverty alleviation, environmental protection, education and orphan support.

The Queen Rania Teacher Academy recently launched workshops as part of the “Teach like a Champion” program for public schools in north and central governorates. The workshops are held with the support from Arab Bank across six directorates with an aim of training 200 teachers by the end of 2022.

The program provides the teachers with techniques that help them in running their classroom more efficiently while ensuring that the students acquire and understand the information shared. It also helps the teacher realize that the most crucial task of teaching is to distinguish between the concepts of “I taught it” and “they learned it.”

The “Teach like a Champion” program, originally launched in 2012 and later revamped in 2018, has successfully reached over 6,000 teachers since its inception. 858 teachers from public school in various governorates benefited from the program in collaboration with the Ministry of Education and with the support from Arab Bank.

The results of the program demonstrate that it has successfully achieved its objectives in building the teachers’ knowledge and skills enabling them to run their lessons more effectively, on both academic and behavioral levels. From a sustainability perspective, the program was able to achieve long-term progress in the educators’ classroom management skills in a sustainable manner.

Established in 2009, QRTA is a non-profit organization committed to the vision of Her Majesty Queen Rania Al Abdullah of advancing the quality of education by empowering educators with relevant skills. The academy operates in collaboration with the Ministry of Education to offer innovative and evidence-based professional development programs in Jordan and the region based on international best practices and the latest research in the field.

QRTA has extended more than 100,000 professional development opportunities for teachers and educational leaders. Since its inception, QRTA has invested in attracting and building an experienced and knowledgeable academic cadre by leveraging its partnerships with reputable universities and educational institutions. Thus, offering professional development programs in line with the best practices, and catering to the different needs of educators at various levels of their professional career.

Arab Bank’s support of this program is part of its social responsibility program “Together”, a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Al Joud Foundation recently concluded the “Sunbulah” initiative through a ceremony honoring the winning schools for the year 2021-2022, held under the patronage of Her Highness Princess Alia Tawfiq Tabbaa, and with the support of Arab Bank. 

The ceremony was held at Princess Alia School for Girls theater and was attended by His Excellency Dr. Nawaf Ajarmeh, the Secretary General for Educational Affairs. 

Arab Bank’s sponsorship of the initiative comes as part of the bank’s efforts in supporting vital initiatives aimed at enhancing the school environment and enabling teachers to spread the culture of social entrepreneurship in collaboration with the local community. 

The initiative witnessed the participation of over 300 teachers from all levels across 68 public schools.  

Commenting on the importance of community initiatives at public schools, Managing Partner of Al Jude Foundation, Maher Kaddoura said that the “Sunbulah” initiative seeks to enable school staff to overcome their work challenges and cooperate in reflecting their achievements on the school environment by promoting knowledge exchange among the teachers and the students. 

Kaddoura also expressed his pride in collaborating with Arab Bank as an exclusive sponsor for this initiative, reaffirming its active role in achieving the foundation’s goals. 

Arab Bank’s support of this initiative is part of its social responsibility program “Together”, a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank employees recently volunteered in several cultural initiatives and activities held for the Charity Clothing Bank’s beneficiary children at the Knowledge Path Library by Abdul Hameed Shoman Foundation, Arab Bank’s cultural and social responsibility arm.


Over the past years and pre-covid, the Knowledge Path library welcomed a number of Arab Bank employees who volunteered to host reading and cultural activities for underprivileged children. This comes as part of Arab Bank’s commitment towards its social responsibility, and its constant efforts to enhance the learning environment for children. 


The knowledge path’s team organized a number of initiatives for 15 children, which included a storytelling segment, where the children enjoyed a collection of stories and cultural tales narrated by the library’s “Hakawati” in addition to a number of arts and crafts activities that aim to nourish the children’s love for reading given the role of art in storytelling through building their favorite story character. Music activities were also conducted using a number of musical and signing instruments in addition to a free reading session, where the children were able to search for a book or story to read. 


The initiative witnessed great participation from the children and provided a safe space to explore through a variety of interactive and reading activities that stimulate their creative skills and abilities. 


It is worth mentioning that the Knowledge Path Library, part of Abdul Hameed Shoman Foundation, is a children’s library that opened its doors in 2013 for children and teens of diverse backgrounds as a creative and interactive knowledge space that is trusted by parents. 

Arab Bank recently sponsored the World Orphans Day program in collaboration with the Charity Clothing Bank, through which clothes, shoes and school bags were provided to children at Al-Balqa Applied University.


This cooperation comes as part of Arab Bank’s corporate social responsibility program “Together” and efforts in providing its employees with opportunities to volunteer in community initiatives that contribute to achieving social solidarity. 


Secretary General of the Jordan Hashemite Charity Organization, Dr. Hussein Al-Shibli, praised Arab Bank’s contribution in achieving the JHCO’s objectives and providing necessary support for orphans, stating: “Our ongoing collaboration with Arab Bank over the past 7 years has contributed to implementing many charity initiatives for children, most notably providing over 7,000 clothing pieces to orphaned children across the Kingdom, thus alleviating some financial burdens on their families.”


The Charity Clothing Bank, since its establishment in 2013, has served over 1,300,000 beneficiaries and distributed more than 6,000,000 clothing pieces to underprivileged families supported by the National Aid Fund and other NGOs, through initiatives held at the Clothing Bank’s showrooms in Amman and Al-Karak.


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank has recently launched a campaign to reward its “Shabab” and “Arabi Junior” customers who have passed their Tawjihi exams this year, through offering reward points within the “Arabi Points” program that are double their Tawjihi exam scores. The launch of this campaign comes as part of Arab Bank’s efforts to celebrate Tawjihi graduates in recognition of their efforts throughout the school year. 


The campaign, which will run until August 31st, 2022, allows Tawjihi students within the “Shabab” or “Arabi Junior” programs to redeem their reward points through visiting any of the bank’s branches and provide their Tawjihi certificate or any proof of score, credited directly to their accounts within two weeks of the campaign conclusion based on the terms and conditions of the campaign. Tawjihi graduates are also able to benefit from this campaign through opening an Arab Bank account by downloading the “Arabi Mobile” app available on App Store, Google Play and Huawei AppGallery, then use the option "Open New Account" available through the application to enter the required information and upload the needed documents, and visit the nearest Arab Bank branch to activate their account easily and conveniently and issue their debit card instantly. 


It is worth mentioning that “Arabi Points” is Arab Bank’s customer relationship-based loyalty program that grants customers reward points based on their daily interactions with Arab Bank and enables them to redeem the points for cash or free vouchers that can be used at a wide network of merchants, in addition to the ability to use the reward points to pay via “Arabi MobiCash” app. 

In line with the strategic collaboration between Arab Bank and Tkiyet Um Ali, the bank continued its support to Tkiyet Um Ali’s programs. Arab Bank employees participated in distributing monthly food parcels to Tkiyet Um Ali’s sponsored families in Qasabet Irbid through assisting TUA’s team in the registration process and the distribution of parcels as part of Tkiyet Um Ali’s programs for supporting underprivileged families across the Kingdom. 


Tkiyet Um Ali provides monthly sustainable food support to 20,000 underprivileged families living in extreme poverty in all provinces and governorates across the Kingdom. The families receive monthly parcels containing 19 food items that include all the basic nutritional elements, which fulfill the needs of a family for the entire month.


It is worth mentioning that Arab Bank’s social responsibility program “Together” has been supporting community initiatives since its launch. The program also allows customers to donate to several NGOs through Arab Bank’s electronic channels that include ATMs, internet banking as well as “Together” Platinum Credit Card.

Arab Bank recently sponsored the “Compliance with International Standards in Money Laundering and Terrorist Financing: Future & Challenges” forum, which was held at the InterContinental Hotel in Amman under the patronage of the H.E. Governor of the Central Bank of Jordan, Dr. Adel Sharkas. The forum was organized by the Union of Arab Banks in cooperation with the Central Bank of Jordan and the Association of Banks in Jordan 


The two-day forum covered a range of topics related to financial crimes, money laundering and terrorism financing, including the effects of financial crimes and their impact on combating money laundering and terrorism financing. 


The forum also shed light on the opportunities and challenges in adopting FinTech technologies by regulatory bodies and financial institutions to combat money laundering and terrorism financing, risk-based approach in combating money laundering and terrorist financing, anti-bribery and corruption, data protection and privacy, in addition to the recent developments in international rules and regulations related to combating money laundering and terrorist financing (CRS, AMLA, and GDPR).


The forum’s speaker list included leaders in AML/CFT, auditing, risk management, and experts and analysists in this field. 


Arab Bank's strategic sponsorship of this forum is part of its constant commitment towards keeping abreast of the latest international policies, laws and legislations related to money laundering and terrorist financing, as well as reinforcing its role in combating such crimes while operating in line with the best practices and recommendations in this field. 

In collaboration with Arab Bank, The Royal Society for the Conservation of Nature (RSCN) has recently held the “Reserves Souq” at Wild Jordan over the course of two days. 


The event showcased various RSCN products created by local women, including food products, handicrafts, jewelry, ostrich eggs, soap, leather goods and more. The products were made at the RSCN handicraft workshops as part of the socio-economic development programs inspired by the spirit and nature of the reserves. 


During the opening ceremony, RSCN Acting Director General, Mr. Fadi Naser, expressed his pride in the continued collaboration with Arab Bank, reflecting the bank’s efforts in reinforcing its economic, social and environmental footprint through supporting events and initiatives that contribute to sustainable development by empowering female entrepreneurs both economically and socially. Naser also added that over 50 women work daily at the workshops across different reserves located in underprivileged areas, noting that these profitable workshops were conducted to train women to become productive individuals.


The RSCN, in addition to managing reserves and preserving wildlife and nature, also seeks to contribute to the development of local communities near reserves through hosting such initiatives, particularly for women, as part of the RSCN socio-economic development program. 


The RSCN was established in 1966 as a non-profit organization mandated by the Jordanian government for the conservation of wildlife and biodiversity, as well as managing reserves across the Kingdom. As such, it is one of the few national organizations in the Middle East to be granted such a public mandate. 


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

As part of its social responsibility program “Together”, Arab Bank recently launched two blood donation drives at the bank’s headquarters and central operations unit. The drives were held in cooperation with the Ministry of Health Blood Bank and under the supervision of specialized medical staff. 


The blood donation drives primarily aimed at contributing to the Blood Bank’s strategic supply and securing blood units for Jordanian patients across the different governates. This initiative comes as part of Arab Bank’s continuous efforts to engage its employees in vital community initiatives and increase their awareness on the importance of blood donation to both the donor and the community. 


The initiative witnessed great participation from the bank’s employees with close to 100 donors.  


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.
 

 
 

Arab Bank has recently launched the “Sanad” digital ID activation service via its banking app “Arabi Mobile” thus, being the first bank in the Kingdom to offer its customers this service through its app. The launch of the new service comes as part of a cooperation initiative between the bank and the e-government to facilitate the citizens’ access to its portal through activating Sanad ID online. 


Through this service, Arab Bank customers will be able to activate their “Sanad” digital ID easily and securely through simple steps on “Arabi Mobile” using their smartphones, without the need to visit “Sanad” centers to complete the registration process. 


Commenting on this initiative, Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk, said: “The launch of this new service, a first of its kind in Jordan, in collaboration with the e-government reflects Arab Bank’s commitment in adopting the latest technologies in the banking industry in line with its customers’ evolving needs.” He added: “The new service provides a value-added addition to the host of digital services offered through the bank’s “Arabi Mobile” app to provide its customers with a seamless banking experience.” 


It is worth mentioning that the “Arabi Mobile” app offers a host of digital banking solutions that enable customers to conduct their transactions online around the clock from anywhere using their smartphones and tablets within the highest levels of flexibility and security.

Arab Bank has recently opened Al-Rayyan branch in its new location on Yajuz Street. The opening comes as part of the bank’s strategy to reinforce its branch network in the Kingdom and provide its customers with banking services that are in line with their needs and expectations.


The new branch offers alongside the usual banking services, a dedicated area for “Elite” program customers, a wide range of services to “Premium” program customers through dedicated relationship manager, and a self-service section equipped with a transactional kiosk machine that offers instant issuance and renewal of debit/credit cards as well as instant issuance of account statements, and an “ITM” for communicating in real-time with a bank representative via a video call to assist customers in conducting their banking transactions easily and instantly. The new branch also comprises an “ATM Plus”, which enables customers to withdraw double the daily limit amount, deposit instant and post- dated cheques in JOD around the clock, and conduct usual ATM services anytime. 


A Drive Thru ATM is also available, allowing customers to carry out many banking transactions easily and securely outside official working hours. 


Commenting on the branch opening, Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk, stated: “The opening of Al-Rayyan branch in its new location comes as part of Arab Bank’s ongoing efforts to provide its customers with the latest banking services and solutions that meet their evolving needs and expectations in line with the latest technological advancements in the banking industry.” Matouk added: “The new branch in its modern design and integrated digital services offers a host of comprehensive banking services enabling us to offer our customers’ comprehensive services around the clock”.


It is worth mentioning that Arab Bank also offers a host of digital banking solutions and services through its “Arabi Mobile” app in its new and developed design, and through its “Arabi Online” internet banking service. Additionally, customers who are interested in opening accounts with Arab Bank can download the "Arabi Mobile" app through App Store, Google Play or Huawei AppGallery then use the option "Open New Account" available through the application to enter the required information without the need to visit a branch. Through its “Arabi Next” app, the first of its kind in the Kingdom, Arab Bank also offers SMEs a host of banking privileges and digital services that meet the needs of this vital sector. 

Arab Bank recently signed an agreement with CRIF Jordan, offering customers the ability to generate personal credit reports through the bank’s “Arabi Mobile” app. The agreement was signed by Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk and General Manager of CRIF Jordan, Mr. Ahmad Amoudi. 


The new service is a first of its kind in Jordan, allowing customers to generate their credit reports easily and securely without the need to visit the branch or CRIF Jordan offices. 


On this occasion, Mr. Yacoub Matouk said: “The new feature offers Arab Bank customers the ability to receive their credit information online with utmost ease and security.” He added: “This agreement comes as part of Arab Bank and CRIF Jordan’s ongoing cooperation, which reflects the bank’s commitment towards introducing value-added services to its customers that facilitate banking transactions.” 


For his part, Mr. Ahmad Amoudi stated that the agreement with Arab Bank is part of CRIF Jordan’s strategy to digitalize its services in line with the national digital transformation strategy and aims at issuing credit reports to citizens without the need to visit CRIF offices. Amoudi added that offering this service in cooperation with Arab Bank comes as a result of a mutual vision to serve the bank’s customers who are seeking their credit information through “Arabi Mobile” app, which will save them time and effort and assist them in conducting their paperwork efficiently as well as positively impact the customers’ experience and satisfaction level.


It is worth mentioning that Arab Bank offers its customers a comprehensive range of digital banking solutions, which include in addition to “Arabi Mobile” app and “Arabi Online” service, the digital onboarding in simple and easy steps via “Arabi Mobile” app, “Arabi MobiCash” app for payments by cards via smartphones. This is in addition to the self-service branch in Um Uthaina and self-service plug-ins in Taj Mall, Abdali Mall, Dabouq and Airport Road, allowing customers to conduct various instant banking transactions easily and securely, and around the clock such as, issuing and renewing credit cards and communicating in real-time with a bank representative through the Interactive Teller Machine (ITM).

For the fifth consecutive year and in collaboration with Arab Bank, the Royal Health Awareness Society (RHAS) continues to implement its Healthy Schools program across 36 schools for the academic year 2021-2022. This collaboration comes as part of Arab Bank’s community initiatives in line with its social responsibility program “Together” and its belief in the vital role undertaken by the RHAS in raising health awareness among the society in Jordan.  


Carried through national health standards, the Healthy Schools Program is implemented across participating schools under the supervision of the Ministry of Health and the Ministry of Education to ensure the program’s long-term sustainability. The health standards cover 11 areas that raise health awareness, enhance the schools’ infrastructure, and increase the students’ and teachers’ abilities in making more health-conscious choices. These standards were developed by the RHAS in collaboration with a specialized committee from World Health Organization (WHO), UNICEF, John Hopkins University, Communication Partnership for family Health, Ministry of Education, and Ministry of Health. 


During the academic year 2021 – 2022, Arab Bank hosted an interactive workshop for its employees in collaboration with the RHAS, which included virtual sessions and various activities related to the public health.  


The Royal Health Awareness Society (RHAS) was established under the direction of Her Majesty Queen Rania Al-Abdullah to promote health and empower Jordanians to adopt healthy lifestyles and behaviors. RHAS’ community-based projects are implemented in accordance with the needs of the communities and revolve around the national health priorities.


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank has recently launched a new banking app for SMEs under the name “Arabi Next”, a first of its kind in the kingdom. The launch of the new app comes as part of the bank’s constant efforts to enhance its programs and provide comprehensive banking services that cater to the evolving needs of different segments and sectors. 


“Arabi Next” is one of the leading digital banking solutions targeting SMEs as it offers a host of new benefits and integrated digital services designed specifically based on the needs of this sector, including self-registration on the app and managing the company’s account around the clock from anywhere. The app also offers the ability to conduct digital transactions within Arab Bank accounts or to other domestic and foreign bank accounts, in addition to settling and managing company bills, using “CliQ” for instant transfers, as well as users’ management and controlling the approval process of transactions based on the allowed authorities. This is in addition to viewing the company’s accounts through the main dashboard screen. “Arabi Next” is available through AppStore and Google Play.


Arab Bank also offers the SMEs sector with various digital solutions that include digital onboarding easily and securely from anywhere around the clock through simple steps, and the ability to apply for an operating business loan or a POS loan online seamlessly by simply entering the loan amount and company details as well as other required information on the platform. 


Commenting on the launch of the new services, Mr. Suleiman AbuKhader, Small & Medium Enterprises Unit Head at Arab Bank – Jordan, said: “The launch of Arabi Next is part of Arab Bank’s strategy and pivotal role in providing its corporate customers with the latest banking solutions and services that are in line with their needs and also provide a comprehensive digital experience, which allows them to successfully manage their business accounts.” He added: “The new app was designed specifically to support SMEs by offering a host of benefits and digital services that enable customers to manage their accounts around the clock from anywhere.” 


It is worth mentioning that Arab Bank is one of the leading banking institutions that support the SMEs sector, both locally and regionally. The bank offers this vital sector a wide range of comprehensive banking services through its vast network of branches and business centers across the Kingdom supporting the growth of such enterprises. It is worth noting also that Arab Bank has recently received several international recognitions from prestigious organizations, most notably “Best Bank in the Middle East 2022” for the seventh consecutive year and “Best SME Banking in Jordan 2021” by New York-based Global Finance Magazine. The bank was also named “Best Bank for SMEs in the Middle East 2021” by EMEA Finance. 

Arab Bank has recently launched an updated version of “Reflect”, the first Neobank in Jordan, targeting millennials between the ages of 18 to 35. The launch of the new version of the app comes as part of Arab Bank’s constant efforts to deploy the latest digital banking solutions, offering the youth a seamless banking experience.

The app will be updated automatically on users’ phones to include alongside the usual features: instant payment service (CliQ), which enables customers to transfer amounts easily and instantly to other beneficiaries at any bank subscribed in the service. Customers are also able to transfer their salary to the app in three simple steps, in addition to account top-up through four convenient ways, which include: using Arab Bank debit or credit card, as well as any other bank card, through IBAN or CliQ service, or through Arab Bank ATMs using either the contactless cash deposit feature or “Reflect” card.

Commenting on the update, Head of Innovation and Fintech Acceleration at Arab Bank, Mr. Faisal Al-Bitar said: “The ongoing upgrades on Reflect app comes as part of Arab Bank’s constant efforts to provide the latest digital banking solutions to its customers in line with its strategy where digital transformation constitutes an integral part of.” Al-Bitar added: “The updated version of the app offers a host of special benefits providing customers with a seamless banking experience in line with their lifestyle, while enabling them to conduct many banking transactions with utmost ease and security.”

Reflect offers customers many privileges, including: money transfers between pre-registered customers, the ability to shop online through the “Marketplace” saving customers time and effort, as well as the ability to set a savings plan based on personal needs and objectives. Reflect also provides exclusive offers and discounts personalized to each customer’s lifestyle and interests. Other features offered to customers include the ability to withdraw and deposit cash daily using the contactless feature available on Arab Bank ATMs, the ability to benefit from the special loyalty program allowing customers to earn and redeem loyalty points in several ways including cash with zero fees or by using the points directly on the app, in addition to bill payments, and many more benefits. Customers with an active Reflect wallet are also able to benefit from issuing the new Reflect debit card easily through the app, which offers a host of exclusive banking privileges and services, including 1% cashback with a limit of JOD 3 monthly per transaction, added directly to the customer’s account as loyalty points.

The new version of the app is available through AppStore, Google Play, and Huawei AppGallery.

Arab Bank has recently launched the “Arabi Junior” app, a first-of-its-kind interactive banking app in Jordan which provides entertainment and financial services to current and new “Arabi Junior” customers between the ages of 8 to 17 years. The launch of the new app comes as part of Arab Bank’s constant efforts to enrich its customers’ experience through providing comprehensive banking solutions tailored to the needs of all family members.


The app provides a number of features for both parents and children, as it expands the parents’ and children’s financial literacy, helps parents monitor their children’s spending patterns, as well as introduce them to the latest offers tailored for this age group. The app also instills the culture of saving and cash management among the children. Additionally, it provides its users with comprehensive banking solutions within the highest levels of security and ease, including a money-transfer tool that facilitates conducting transactions within certain limits and requires the parents’ approval via SMS with a one-time password (OTP), in addition to viewing account balance, switching between accounts, and more. The app also provides interactive features that entail enabling the parents to add new tasks to their children through the “Arabi Mobile” app, which can have monetary value and a due date, as well as transferring the outstanding amount to the allowance account connected to the app upon completing the tasks as an ongoing motivation for children, creating a link between completed tasks and the financial rewards that follow.


Commenting on the launch of the app, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank, said: “The launch of the Arabi Junior app is part of Arab Bank’s comprehensive banking programs and solutions that are supported by the latest digital services and channels, and designed to meet the evolving banking needs of the whole family throughout its life cycle.” Matouk added: “The new app offers children and teens the opportunity to enhance their financial knowledge through an interactive platform that enables them to conduct a set of banking transactions under their parents’ supervision within the highest levels of security and ease.”


It is worth mentioning that through the “Arabi Junior” program, Arab Bank offers a host of banking and non-banking benefits, specially designed to encourage parents to save for their children’s future, including: the “Instant Saver” feature, which allows parents to save for their children upon every purchase they make using their debit or credit cards, through deducting a pre-set percentage or a rounded-up amount from each transaction value to be automatically transferred to the child’s “Arabi Junior” account, the Contactless bracelet “BandPay” that allows payment from the Visa debit without using cards, and many more benefits, discounts and rewards. 

HRH Princess Ghida Talal, Chairperson of the King Hussein Cancer Foundation (KHCF) and Center (KHCC), recently graduated 100 students from KHCF’s “Back-to-School” program, sponsored by Arab Bank. The event was held at the King Hussein Business Park and was attended by Ms. Randa Sadik, CEO of Arab Bank, Dr. Asem H. Mansour, CEO and Director General of KHCC, and Ms. Nisreen Qatamish, Director General of KHCF.

The program enabled its students, who are currently patients undergoing treatment at KHCC, to finish the 2021-2022 school year without interruption, despite the challenges of their medical condition. Arab Bank’s continued support of the “Back to School” program comes as part of its social responsibility and commitment towards contributing to national initiatives directed to the health and education sectors.

The program concluded this year successfully with 13 of the bank’s employees volunteering to give classes to patients, 424 students receiving the opportunity to learn, and 17 students were being transferred to learning centers for special needs. The program also provided 69 students with laptops and 119 with tables, allowing them to continue learning online during the course of their treatment. 

The “Back to School” program is held in collaboration with the Ministry of Education and has a vital role in supporting cancer patients at the KHCC to continue their education during their treatment. Each year, the program achieves many milestones that include an increase in the number of students participating and their year over year graduation rates. 
It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank has recently released its Sustainability Report, which provides a summary on the bank’s social, environmental and economic performance and achievements for the year 2021.


The issuance of the report for the 12th consecutive year comes as part of Arab Bank’s ongoing commitment towards integrating its sustainability strategy into its operations, in a strategic manner that dovetails with the bank’s constant efforts to support achieving sustainable community development. 


Arab Bank’s 2021 Sustainability Report features the bank’s achievements on the social, environmental, and governance fronts, as part of Arab Bank’s sustainability strategy. The report also highlights the bank’s ongoing efforts and contributions towards realizing the United Nations Sustainable Development Goals (SDGs).


The main initiatives covered in the report demonstrate the bank’s continuous efforts to achieve environmental development particularly through promoting the transition to a low-carbon economy. The bank’s commitment in this field is manifested through its green finance profile.

The report also illustrates the bank’s community initiatives aimed at supporting the local community while achieving sustainable development through various community investments and employees’ volunteering contributions as well as customers’ donations enabled through several channels. This comes in line with the bank’s commitment to its social responsibility, and an embodiment of the values of solidarity, responsible citizenship and community participation.


The 2021 Sustainability Report was prepared in accordance with the Global Reporting Initiative (GRI) Standards: Comprehensive option that reflects the highest levels of transparency and disclosure.


Arab Bank’s 2021 Sustainability Report can be viewed on Arab Bank’s website at www.arabbank.com

As part of its social responsibility program “Together” and in collaboration with the Royal Society for the Conservation of Nature, a group of Arab Bank employees and their families recently volunteered to plant and irrigate 500 forest trees at Dibeen Forest Reserve in Jerash.

Arab Bank’s participation in the reforestation campaign aims at increasing green areas across the Kingdom, considering the wildfires that the reserve has witnessed, and the climate change factors that have impacted sustaining biodiversity at the area. The initiative included gardening works such as digging and transporting agricultural soil, planting trees, irrigation and landscaping.

For his part, Acting Director General at the Royal Society for the Conservation of Nature, Fadi Naser, said: “The fruitful cooperation between RSCN and Arab Bank reflects the symbiotic integration between civil society organizations and the private sector to implement several environmental initiatives that in turn contribute to improving the national economy and support local communities.” Naser added: “We value our continuous collaboration with Arab Bank, one of the largest financial institutions that contribute to social responsibility through its CSR programs which engage employees to volunteer in many initiatives. This is what we always strive to develop and build on, in order to improve local communities and the environment alike.”

Arab Bank and Al-Aman Fund for the Future of Orphans have recently renewed their cooperation agreement for the twelfth consecutive year. The agreement aims at empowering the orphans and help them to become self-dependent and productive members of society through various education and support programs.


Arab Bank’s long-term support of the Fund included funding a total of 74 university students of various specialties across the Kingdom's governorates, thus contributing to the successful completion of their university education. 


Through the renewal of the cooperation agreement, 30 beneficiaries will continue their education, including those who will be newly enrolled in school along with other current students.  This is in addition to offering training and career opportunities for graduates. 
Commenting on the renewal of the agreement, Ms. Noor Homoud, the General Manager of Al-Aman Fund, praised the bank's support to a number of the Fund’s programs, reaffirming the long-term cooperation between both parties and Arab Bank’s commitment towards its social responsibility as well as its substantial contributions to supporting national development. It also reaffirms Arab Bank and the Fund’s mutual vision of building a brighter future for young orphans through providing education and financial support, which can only be achieved through strategic collaborations with the private sector. 


In turn, a student beneficiary of the program expressed her happiness in starting her educational journey in data science, which in her opinion is a main driver for the fourth industrial revolution that positively impacts various areas of life, including the development of different services, research and data, and more. 


Arab Bank’s support of the Fund comes as part of its continuous efforts to empower youth and build their capacity, in line with Al Aman Fund’s strategy to engage all segments of the society in supporting young orphans through providing quality education as well as professional and personal skills that are prerequisite to entering the labor market.


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

In collaboration with the Charity Clothing Bank; one of Jordan Hashemite Charity Organizations (JHCO), Arab Bank recently sponsored the Eid Program, through which clothes, toys and sweets were provided to 150 children on the occasion of Eid Al-Fitr in Amman and Irbid.

The program comes as part of Arab Bank’s continued cooperation with the Charity Clothing Bank, and in line with the bank’s future vision and corporate social responsibility that sustained the Clothing Bank’s efforts in distributing over 7,000 clothing items and toys for children from around the Kingdom.

Secretary General of JHCO, H.E. Dr. Hussein Al-Shebli expressed his gratitude for this cooperation and appreciation for Arab Bank’s continuous support of the Charity Clothing Bank, particularly the programs that benefit orphaned children and leave a positive impact on them and their mothers.

The Charity Clothing Bank works to provide Jordanian underprivileged families registered with the National Aid Fund and other local charities with their yearly needs around the year through the Clothing Bank’s showrooms in Amman and Al-Karak or temporary showrooms in other governorates.

It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

Arab Bank Group reported net income after tax for the first quarter of 2022 of $166 million as compared to $128.3 million for the prior period, recording an increase of 29.4%.

The Group loan portfolio grew by 5% to reach $35.2 billion as of March 31, 2022 compared to $33.5 billion for the same period last year, while customer deposits grew by 3% to reach $47.3 billion compared to $45.8 billion for the same period last year. The increase in loans and deposits in most areas of operations are in line with the Bank’s sustainable growth strategy to expand and diversify its clients and deposit base. The Group maintained its strong capital base with a total equity of $10.2 billion.

Mr. Sabih Masri, Chairman of the Board of Directors, stated that the results achieved by the Bank in the first quarter of this year, reflect the Bank’s strong financial position and its ability to deliver sustainable performance, while prudently managing the regional and global developments.

Miss Randa Sadik, Chief Executive Officer, stated that the underlying performance of the Group continues on its growth path with first quarter results driven by an increase in core banking income and a lower cost of risk, highlighting that the Bank’s net interest and commission income increased by 6.3% compared to prior period, despite ongoing market volatilities.

Miss Sadik commented that Arab Bank Group enjoys strong liquidity in the form of a granular deposit base and strong capitalization where loan-to-deposit ratio stood at 74.3%, and the capital adequacy ratio is at 16.5% in accordance with Basel III regulations. Miss Sadik also added that the asset quality of the Group remains high, with credit provisions held against non-performing loans continue to exceed 100%.

Mr. Masri concluded by expressing his confidence in the Group’s ability to maintain its leading position and to capture new business opportunities to deliver sustainable profitable growth.

As part of its social responsibility program “Together” and its commitment towards supporting underprivileged families, Arab Bank continued its long-term support to Tkiyet Um Ali’s programs during Ramadan through sponsoring “Mawae’d al-Rahman”, held daily at Tkiyet Um Ali’s premises in Amman, following its suspension for the past two years due to the pandemic. Through the support of Arab Bank and its volunteering employees, Tkiyet Um Ali was able to provide over 2,200 Iftar meals during Ramadan.

The collaboration also entailed the participation of the bank’s employees in TUA’s different charity initiatives throughout Ramadan. This included preparing 100 monthly food parcels and assisting TUA’s team in distributing the parcels to 220 underprivileged families across Amman.

Commenting on Arab Bank’s support, Mr. Samer Balkar, Director General of Tkiyet Um Ali, said: “We value our long-term and strategic collaboration with Arab Bank.” Balkar added: “Our joint effort over the past years is a true manifestation of the bank’s commitment to social solidarity through implementing various initiatives that aim to secure sustainable food aid to families in need around the Kingdom.

Tkiyet Um Ali provides monthly sustainable food support to 20,000 underprivileged families living in extreme poverty in all provinces and governorates across the Kingdom. The families receive monthly parcels containing 19 food items that include all the basic nutritional elements which fulfill the needs of a family for the entire month.

Arab Bank continued its support to the Ramadan and Arab Financial Inclusion Day Initiatives organized by the Children’s Museum Jordan as part of its “Community Connections” program, sponsored mainly by Arab Bank since 2014. 


The Ramadan initiative at the Children’s Museum Jordan returns this year under the theme and spirit of the holy month with many activities including the re-enactment of events for well-known Islamic figures such as mathematician Ibn al-Haytham and female astronomer Mariam Al Astrulabi. This is in addition to Hakawati and Aladdin activities, scientific shows with Ms. Way highlighting the benefits of fasting, as well as literary and arts and crafts activities that include lanterns making, storytelling and more. 


Arab Bank also sponsored two charity iftars for orphaned children as part of the Ramadan iftar events hosted annually by the museum to draw smiles on the children’s faces. The program returned this year to provide children with a special Ramadan following the COVID-19 restrictions of the past two years. Arab Bank employees also accompanied the children on a tour around the museum that included interactive learning activities. 


In addition to the Ramadan activities at the museum, the bank also sponsored the Arab Financial Inclusion Day that coincided with the holy month this year, an event that is celebrated worldwide on the 27th of April each year. The museum prepared a special program on this occasion, which included a range of activities and workshops hosted by Arab Bank employees to raise awareness on financial planning and management for children. 


Ms. Sawsan Dalaq, Director of the Children’s Museum Jordan, thanked Arab Bank for its continuous support of the Museum’s programs and initiatives that are designed around the concept of “learning through play” to help build an educated generation through quality experiences at the museum, where children learn and interact with the different scientific-based activities available. 


Arab Bank’s support comes as part of its social responsibility program “Together”, which focuses on a variety of areas including education. The bank is the main sponsor of the Museum’s “Community Connections” program, which includes a variety of interactive initiatives and activities that focus on vital topics and special occasions that interest children and the family alike, such as the water month, the Arabic language month and the Arab child month. 

Arab Bank has recently offered American Express card acceptance through its POS machines, which are widely used at a list of merchants across the Kingdom. The launch of this new service comes as part of the bank’s constant efforts to develop its e-payment system and facilitate payment transactions through providing innovative banking solutions that meet the needs of both its corporate and individual customers.

Arab Bank’s state-of-the-art POS machines are widely used by merchants across the Kingdom as they leverage agile and secure e-payment via smartphones, contact and contactless payments in line with the latest global technologies. The machines also offer comprehensive payment options such as Visa, MasterCard and American Express acceptance, in addition to smart payment solutions through "Arabi MobiCash" app and CliQ service, enabling customers to make payments using their smartphones without the need for the actual card in line with the digital revolution and latest advancements in e-payments.

Commenting on the launch of this service, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “Leveraging our POS offerings in collaboration with American Express is yet another value-added addition that reflects Arab Bank’s commitment towards adopting the latest technologies in the banking industry.” Matouk added: “The new service enables businesses to provide flexible payment options for their customers and offers them a comprehensive innovative banking experience that meets all their banking needs.”

For his part, Mr. Moutaz Alomari, Country Manager at American Express – Jordan, said: “We are pleased to collaborate with Arab Bank and look forward to fruitful businesses in Jordan to provide our cardholders with the best services. This step comes as part of American Express’s commitment towards expanding and offering advanced services and payment methods for our corporate and individual customers. We are also proud to be part of the digital transformation in Jordan and the Middle East.”

Arab Bank is one of the leading financial institutions locally and regionally in providing the latest banking solution for its customers across different sectors. The bank recently received several international recognitions including 14 awards for its corporate and consumer digital services in 2021 from Global Finance magazine.

Arab Bank has recently launched the “Arabi Fitness Challenge” campaign through the “Arabi Fitness” service available on “Arabi Mobile” app in collaboration with FittiCoin, an app developed by a Jordanian startup which aims to encourage users to adopt a healthy lifestyle. The launch of this campaign comes as part of Arab Bank’s constant efforts to provide unique digital offers and programs that are in line with its customers’ evolving needs and lifestyle. 


The new campaign available through “Arabi Fitness” service from Arab Bank offers customers who participate during Ramadan the opportunity to receive double reward points via the “Arabi Points” program by doubling their counted steps on FittiCoin app. The “Arabi Points” reward points can be redeemed anytime at a wide list of merchants participating in the program, including restaurants, shops, gas stations and many more. The reward points can also be redeemed in cash through any Arab Bank ATM or as money transfers via Arabi Mobile app. The points can also be utilized to pay for purchases using “Arabi MobiCash” app at any of the merchants who accept payments through “Arabi MobiCash”. 


Commenting on the launch of this campaign, Mr. Yacoub Matouk, Head of Consumer Banking at Arab Bank – Jordan, said: “This campaign coincides with the holy month of Ramadan and comes in line with Arab Bank’s ongoing efforts to reward its customers and provide them with suitable campaigns and offers when using the “Arabi Fitness” service through the “Arabi Mobile” app.” Matouk added: “We continuously seek to provide comprehensive services and offers that meet our customers’ evolving needs and fit their lifestyle throughout the year.” 


It is worth mentioning that Arab Bank offers its customers a comprehensive range of digital banking solutions, which include in addition to “Arabi Mobile” app and “Arabi Online” service, the digital onboarding in simple and easy steps via “Arabi Mobile” app, “Arabi MobiCash” app for payments by cards via smartphones, “Arabi Pay” payment app through social apps such as WhatsApp, Facebook and Instagram. This is in addition to the self-service branch in Um Uthaina and self-service plug-ins in Taj Mall, Abdali Mall, Dabouq and Airport Road, allowing customers to conduct various instant banking transactions easily and securely, and around the clock such as, issuing and renewing credit cards and communicating in real-time with a bank representative through the Interactive Teller Machine (ITM).

Arab Bank has supported the Ramadan 2022 initiative run by the Jordan Hashemite Charity Organization (JHCO) to reach over 1400 beneficiaries by distributing food parcels for Iftar to underprivileged families across the Kingdom. 


As part of its constant efforts to engage its employees in community service initiatives, a group of Arab Bank employees volunteered to help prepare meals and distribute them directly and privately to households in need. 


JHCO Secretary General, Dr. Hussein Shibli, said: “The Jordan Hashemite Charity Organization opened doors for donations through its Ramadan 2022 initiative, launched for the fourth consecutive year with an aim to secure Iftar meals and food parcels to underprivileged families and refugees in a number of governorates across the Kingdom. Arab Bank has been at the forefront of supporters within the private sector and enabled us to reach families in need and lend a hand during the holy month.” 


Shibli added: “We extend our thanks to Arab Bank and its employees for their support that reflects the values of social solidarity and humanity within the Jordanian society.” 
It is worth mentioning that the JHCO has launched its 2022 Ramadan initiative on all social media channels, specifying that the iftar meal costs JOD 3.5 and the cost of the food parcel is JOD 25. JHCO called for sustainable action from the public and private sectors as well as individuals, by accepting donations through its website www.jhco.org.jo.


It is worth mentioning that Arab Bank has taken an active role in the community by adopting a comprehensive strategic approach and collaborating with several NGOs to achieve sustainable economic, social and environmental development. “Together”, Arab Bank’s corporate social responsibility program is a multi-faceted program that works on improving and developing different aspects of the community. Through a variety of initiatives and activities, the program aims to serve the community in areas related to health, poverty alleviation, environmental protection, education, and orphan support.

As part of its efforts to promote domestic tourism and revive the economy, Arab Bank continued its support to the lighting initiative recently launched by Amman Chamber of Commerce in cooperation with the Greater Amman Municipality to decorate the streets of downtown Amman and a number of commercial, touristic and heritage areas within Amman throughout the holy month of Ramadan, and during Eid Al-Fitr, Eid Al-Adha and in the summer. 


Arab Bank’s support of this activity for the eighth consecutive year comes as part of its continued efforts to sponsor initiatives aimed at enhancing sustainable economic and community development and encouraging domestic tourism through increasing the footfall of downtown Amman and highlighting the beautiful areas of the capital to attract families and tourists from Jordan and the region to visit and enjoy the holy month’s spirits.


The initiative, which will last until the end of September, entails the lighting of several vital areas, including the Grand Husseini Mosque square, one of Amman’s most popular heritage sites, giving it an aesthetic feel in line with the vibes of the month. This is in addition to King Hussein Street, King Faisal Street, King Talal Street, Basman Street, Jubilee Roundabout, Shmeisani and Tla' Al-Ali.

Arab Bank Holds its General Assembly Meeting Online
20% Distribution of Cash Dividends for the Financial Year 2021 and the Election of a New Board of Directors Chaired By Mr. Sabih Masri


Arab Bank held its general assembly meeting online on March 31st, 2022, in compliance with Defense Law (13) of 1992, Defense Order (5) of 2020, that was published officially on March 31st, 2020, and the procedures issued by H.E. the Minister of Industry – Trade & Supply on April 9th, 2020 in line with the defense orders listed above.


The meeting was headed by Mr. Sabih Masri, Arab Bank’s Chairman in the presence of the board of directors, the Chief Executive Officer and shareholders (in attendance and by proxy), which make up 78.75% of the bank’s capital. Dr. Wael Armouti, the Companies’ Controller had also attended the meeting. 


During the meeting, all articles on the agenda of the ordinary general assembly meeting were endorsed.


Mr. Masri highlighted that the global economy had a noticeable recovery in 2021 from the pandemic-driven recession, though economic performance varied by region and sector. This recovery was supported by several factors including the global vaccination campaigns which enabled the economic re-opening and recovery of production and consumption, the expansionary monetary and fiscal policies especially in advanced economies, and the recovery in global trade to meet the rebound in consumption and investment. However, bottlenecks in the global supply chains and high shipping costs had an adverse impact on global growth and trade, while also increasing inflationary pressures which deepened through the year. The momentum of the global economic recovery slowed down in the latter part of 2021, with the spread of new COVID-19 variants and as several key central banks started tightening monetary policy to slow down the inflationary momentum. These shifts had an impact on the performance of global financial markets and increased their variability.


Mr. Masri added that the Arab region started its economic recovery from the pandemic, with support from high vaccination rates and the reopening of economic sectors. Regionally, governments and central banks adopted supportive fiscal and monetary policies that supported the recovery. Broadly, the region has a noticeable improvement in aggregate demand, investment, tourism flows, remittances and exports, the performance of financial markets, along with the strong rebound in the global oil market especially in the second half of the year. The extent of a country’s recovery, which varied across the region, depended on the degree of its reform implementation, and its dependence on oil or on the slowly recovering global tourism.


Mr. Masri also noted that the regional economic recovery in 2021 had a positive impact on the performance of the Arab banking sector through increased revenues, lower risks and reduced provisioning for these risks. Also, the monetary policies of the region’s central banks supported the financial sector’s liquidity and contained the rise in non-performing loans. The Arab banking sector faced various challenges prudently, while ensuring high capital adequacy and comfortable liquidity levels. The sector continued to attract deposits, reflecting the high confidence in the sector. All these factor have contributed to improving the profitability of the Arab banking sector in the year. 


He added that Arab Bank’s underlying performance reflects its strategic directive in dealing with the challenging and changing operating environment and its prudent operating policies of maintaining strong liquidity and healthy capital positions. Its operational profit reached US$ 1,108 million, representing a growth rate of 8% compared to the previous year. 


Mr. Masri also highlighted that since the beginning of the year, Arab Bank has continued to prioritize its employees and customers and customers by adopting a set of comprehensive measures, reinforcing performance indicators, expanding our digitization footprint, and providing the latest digital financial solutions to meet the needs of our corporate and individual customers.


Mr. Masri reaffirmed confidence in Arab Bank Group's ability to continue to achieve sustainable growth, based on sound banking practices and a prudent approach to corporate governance and sustainability.  He stressed that the Bank will continue to strengthen its active contribution to environmental protection and social responsibility by developing the capacity of the community and contribute to creating added value that is able to face growing economic, social and environmental challenges.


Mr. Masri concluded by thanking the Central Bank of Jordan for its pivotal role in ensuring the resilience and stability of the Jordanian banking system under all circumstances. 


Ms. Randa Sadik, CEO of Arab Bank, stated that Arab Bank Group closed 2021 reporting net income after tax of US$ 314.5 million as compared to US$ 195.3 million in 2020, recording a growth of 61%. 


Ms. Sadik highlighted that Group equity grew to reach US$ 10.3 billion, while total assets grew by US$ 8.4 billion to reach US$ 63.8 billion compared to US$ 54.4 billion for the same period last year due to consolidating the financial statements of Oman Arab Bank under its Group accounts increasing total assets with a growth rate of 17%. Customer deposits grew by 22% to reach US$ 47.1 billion, of which US$ 7.3 billion at the disposal of Oman Arab Bank, compared to US$ 38.7 billion last year. Loans grew to reach US$ 34.6 billion by end of 2021. The consolidation of Oman Arab Bank has increased customer loans by US$7.5 billion, compared to US$ 26.5 billion last year, resulting in 30% growth. 


Ms. Sadik added that the Group’s financial results following the consolidation of Oman Arab Bank financial statements also recorded a 15% growth in net interest and commission income and enjoyed a capital adequacy ratio of 16.5% as of 31 December 2021. Furthermore, the Group enjoyed high liquidity and a strong capital base, with a loan-to-deposit ratio of 73.4%. The Group continues to hold credit provisions against non-performing loans in excess of 100%.


Ms. Sadik also highlighted that Arab Bank will continue to invest digital banking by providing solutions and services that enhance customers’ experience and meet their needs beyond standard banking. She further noted that the bank launched Reflect, the first Neobank in Jordan, which provides a branchless experience and facilitates daily lifestyle activities seamlessly in line with the digital transformation that the world is witnessing at a global scale. 


During the General Assembly meeting, a new Board of Directors was elected for Arab Bank for a period of four years, including: H.E. Mr. Sabih Taher Masri, the Social Security Corporation, the Ministry of Finance (Saudi Arabia), H.E. Mr. Wahbeh Tamari, H.E. Mr. Alaa Arif Batayneh, H.E. Mr. Khaled Sabih Masri, H.E. Mr. Shahm Munib Al-Wir, H.E. Mr. Sharif Mohdi Saifi, H.E. Dr. Nabil Hani Alqaddumi, H.E. Mr. Omar Monther Fahoum, H.E. Mr. Majed Qustandi Sifri. The new board collectively elected H.E. Mr. Sabih Masri as Chairman and Mr. Khaled Masri as vice chairman. 


The General Assembly endorsed the Board of Directors’ recommendation to the shareholders on the distribution of 20% cash dividends for the financial year 2021. 

As part of the comprehensive services provided by Reflect, the first Neobank in Jordan launched by Arab Bank last year, customers are now able to get the Reflect debit card with its special design and features.

Reflect customers who have an active wallet account can request issuing a debit card easily through Reflect app, and have it delivered to their doorstep within five working days with no charges. The new card offers its holders a host of exclusive banking privileges and services in line with the customers’ lifestyle. These services include: 1% cashback up to JOD 3 per month for each transaction to be credited in the customer’s account in the form of loyalty points, exclusive discounts when using the card to pay at a list of over 100 merchants, the ability to use the card online and through local and international points of sale, in addition to conducting a range of contactless transactions through Arab Bank ATMs. Reflect customers are also able to issue account statements, conduct cash withdrawals and deposits, and change the PIN code using Arab Bank ATMs, in addition to the ability to withdraw cash using any ATM machine locally and internationally.

The launch of Reflect debit cards comes in conjunction with the release of the updated version of the app, and in line with Arab Bank’s constant efforts to enrich its customers’ experience and facilitate their daily transactions in a manner that responds to their lifestyle and evolving needs.

Commenting on the card launch, Mr. Faisal AlBitar, Head of Innovation and Fintech Acceleration at Arab Bank, said: “Through Reflect, we constantly seek to develop digital technologies that enhance our customers’ banking experience by providing them with agile solutions that are in line with their modern lifestyle and needs, particularly the digital-savvy millennials.” AlBitar added: “The Reflect debit card offers its holders a range of benefits, including zero issuance and annual fees, local and worldwide acceptance, and the ability to use the card online.”

Customers are able to take advantage of the innovative services offered by Reflect through downloading “Reflect” app from App Store and Google Play, and using their email address and phone number to sign in and open a digital wallet account through scanning their ID, taking a selfie and filling in their personal information. Customers will then be able to benefit from standard banking services online with utmost ease and security without the need to visit an Arab Bank branch, noting that Reflect users are not required to be Arab Bank customers.  

It is worth mentioning that Reflect was launched last year as the first NeoBank in the Kingdom, targeting millennials ages 18 to 35 with an innovative and personalized banking platform designed specifically to provide them with an integrated and simple banking experience using their smartphones.

Arab Bank announced its support to the Children’s Museum Jordan’s "Water Month" program, which will run from March 2nd until April 6th at the museum’s building, with an aim to educate children on the importance of water preservation through creative thinking workshops, scientific experiments, storytelling and agricultural activities. This support is part of Arab Bank’s comprehensive sponsorship of the museum’s “Community Connections” program.


During the program, Arab Bank will participate through its “Arabi Junior” booth to promote and ingrain sound environmental values and practices among children, especially on topics relating to sustainable water management and preservation, given the importance of reinforcing such positive thinking at an early age.


Commenting on this initiative, Mr. Tareq Haj Hasan, Head of Branding at Arab Bank, said: "Arab Bank’s support of the Children Museum’s Community Connections program since 2014 comes as part of the bank’s continuous efforts to encourage and contribute to the museum’s  various programs and activities, particularly those in line with the bank’s “Together” program pillars that feature education and environment, integrated with the virtue of purposive collaborations with several NGOs to achieve sustainable community development.”


For her part, Ms. Sawsan Dalaq, Director of the Children's Museum Jordan, thanked Arab Bank for its continuous support and valuable contributions to supporting the museum’s innovative programs and initiatives that are organized based on free discovery and interactive play-based learning philosophy, aimed at developing the children’s skills and providing new learning experiences that stimulate curiosity. 


The museum’s learning team had prepared a set of interactive activities for children up to 12 years at their facilities for participating children to choose from based on their interests and age. The program entails a variety of games including water parachute, water grid construction, scientific experiments titled “The Science behind Water”, in addition to a weekly design thinking workshop that inspires children to find practical solutions for water scarcity in Jordan using design thinking techniques. 


Arab Bank is the main sponsor of the “Community Connections” program which encompasses different initiatives such as Water Month, Ramadan, Arabic Language Month, Arab Child Month and Financial Inclusion Week. The schedule for upcoming activities is available for visitors on the museum’s website www.cmj.jo and social media channels. 

Arab Bank recently renewed its sponsorship agreement with Jordan Football Association (JFA) for the 11th consecutive year. Through the agreement, Arab Bank will be the official banking sponsor of JFA, “Al Nashama” team and the 2022 pro league season. 
The sponsorship comes as part of Arab Bank’s constant commitment towards supporting Jordanian youth and football, being the most popular sport locally and internationally. The bank’s financial support will be directed to pro league championships and “Al Nashama” team as it prepares for the 2023 AFC Asian Cup taking place in June. 
The Secretary General of JFA, Samar Nassar, conveyed the appreciation of His Royal Highness Prince Ali Bin Al-Hussein, President of JFA, to Arab Bank for its support and contribution to the sport since 2011 as part of its responsibility towards the local sports community, setting a true example of a successful private sector CSR program that is a source of pride to JFA.   
Over the years, Arab Bank has been an active supporter of JFA, particularly the past two years that have posed financial challenges on the association as a result of the COVID-19 pandemic, through its continued sponsorship of pro league championships and “Al Nashama” team, reaffirming the continued cooperation between both parties that has a positive impact on Jordanian football.

Arab Bank recently sponsored the third edition of the “Cyber Security and Bank Stability Challenges & Digital Forensic Readiness” Forum which was held at the Intercontinental Hotel – Amman under the patronage of H.E. Governor of the Central Bank of Jordan, Dr. Adel Sharkas. The forum was organized by the Union of Arab Banks in cooperation with the Central Bank of Jordan and the Association of Banks in Jordan.

The two-day forum presented a thorough dialogue on cyber security, including the role of the National Center for Cybersecurity in invigorating the cyber security framework on a national level, as well as the role of the Cybercrime Unit and Public Security Directorate in the Kingdom in combating cyber crime. The forum also brought to discussion key topics that included: verifying capabilities against the latest threats and hunting for active attacks, the importance of establishing an IT audit framework, and many other relevant discussions led by financial analysts and representatives from regional and international financial institutions and bodies. 

Arab Bank’s sponsorship of this forum comes as part of its constant commitment towards keeping pace with the latest developments in the field of digital services and information security.

In collaboration with Arab Bank, Queen Rania Foundation for Education and Development continues to implement “My Child's First Years" free parental education program, which aims to empower parents and enable them to support their children’s learning and development in the early years. This collaboration comes as part of Arab Bank’s social responsibility to contribute to initiatives aimed at fostering childhood learning and development. 


The program is set to promote early childhood learning and increate parental awareness on the positive interactions between children and their parents or caregivers, as well as the importance of providing a vibrant and constructive learning environment for children in the comfort and safety of their homes, considering the significance of children’s early years on their linguistic development, emotional and physical wellbeing and many more. Additionally, the program aims to shed light on the importance of the role parents play in their children’s learning and development through the different parent-child activities that are conducive to their wellbeing.


Launched in 2017, “My Child’s First Years” program targets parents with children aged up to five years by providing them with the needed guidance on their child’s learning and development during this stage, as well as the different learning activities which can support the child’s growth. This is in addition to engaging videos that demonstrate positive interactions between parents and their children. 

To date, up to 4,000 mothers from different governorates across the Kingdom have benefited from the program. The program’s Facebook page also attracts over 250,000 parents from around the region. The page also offers insights and tips based on scientific research around child development and growth, and provides free educational resources that stimulate the child’s growth. The page also hosts many experts in early childhood for followers to share their inquiries with. 


The program's Facebook page: https://www.facebook.com/sanawat.6efli


About Queen Rania Foundation for Education and Development: 
The Queen Rania Foundation for Education and Development (QRF) was established by Her Majesty Queen Rania Al Abdullah in 2013. It aims to improve opportunities for children and young people in Jordan and equip them with the knowledge, skills, strategies, and values that will allow them to excel in a fast-paced and competitive world. Through its affiliations and initiatives, QRF aims to push the boundaries of education across the region within and beyond the classroom, and to promote positive change and counter the stagnation and decline of quality education and learning outcomes. 


About Arab Bank:
Arab Bank headquartered in Amman, Jordan has one of the largest global Arab banking networks with over 600 branches spanning five continents. Arab Bank provides a wide range of financial products and services for individuals, corporations and other financial institutions. The Bank’s products and services cover Consumer Banking, Corporate and Institutional Banking and Treasury services. Arab Bank’s extensive network covers key financial markets and centers such as London, Dubai, Singapore, Shanghai, Geneva, Paris, Frankfurt, Sydney and Bahrain.

Miss Randa Sadik has assumed the role of Arab Bank Chief Executive Officer as of February 1st, 2022, succeeding Mr. Nemeh Sabbagh who retired upon his request with effect of January 31st of this year.


Miss Sadik joined Arab Bank in July 2010 as Deputy Chief Executive Officer, a position she held since then. With over 36 years in banking, Miss Sadik previously held various leadership roles during the course of her 24 years at National Bank of Kuwait, the last of which was the General Manager of the international banking group. She holds an MBA degree from the American University of Beirut. 


On Miss Sadik’s appointment, Arab Bank’s Chairman of the Board of Directors, Mr. Sabih Masri, affirmed the board’s confidence in Miss Sadik’s proven track record and ability to lead the executive management team in propelling Arab Bank’s success journey and fulfilling the bank’s ambitious vision towards reinforcing its leading position, both locally and regionally. 


Miss Randa Sadik holds several positions within Arab Bank Group, among which are Chairman of the Board of Arab Tunisian Bank, Vice Chairman of Arab Bank Australia ltd, Board member of Oman Arab Bank, and Chairman of the Management Committee of Al-Arabi Investment Group.


In its latest issue, Forbes Middle East has named Randa Sadik among the 50 most powerful businesswomen in the Middle East, ranking her seventh on the list. 

Arab Bank has recently launched a host of new banking services for its SME clients through its digital platform “Arabi SME”. The launch comes as part of Arab Bank’s constant efforts to provide innovative, responsive and agile banking solutions aimed at facilitating the business operations and growth plans of its SME clients in line with the latest developments in the business sector.


The new services offered through “Arabi SME digital platform include digital onboarding easily and securely from anywhere around the clock, through simple steps that include entering the company details and account type, as well as visiting the nearest Arab Bank branch to activate the account. Additionally, the new services entail the ability to apply for an operating business loan or a POS loan online by simply entering the loan amount and company details as well as other required information on the platform. 


Commenting on the new services, Mr. Suleiman AbuKhader, Small & Medium Enterprises Unit Head at Arab Bank – Jordan, said: “We continuously seek to provide our SME clients with the best banking solutions and services for their pivotal role in creating job opportunities and contributing to economic growth.” He added: “Through Arabi SME, we provide a host of digital banking solutions that enable SMEs to open an Arab Bank account easily and apply for a loan that will meet their needs and expand their businesses.” 


It is worth mentioning that Arab Bank is one of the leading banking institutions that support the SMEs sector, both locally and regionally. The bank offers this vital sector a wide range of comprehensive banking services through its vast network of branches and business centers across the Kingdom supporting the growth of such enterprises. It is worth noting also that Arab Bank has recently received several international recognitions from prestigious organizations, most notably “Best Bank in the Middle East 2021” for the sixth consecutive year and “Best SME Banking in Jordan 2021” by New York-based Global Finance Magazine. The bank was also named “Best Bank for SMEs in the Middle East 2021” by EMEA Finance. 

Arab Bank has recently opened the North Hashmi Branch in its new location on Al Batha Street – Complex 19. The opening comes as part of the bank’s strategy to reinforce its branch network in the Kingdom and provide its customers with banking services that are in line with their needs and expectations.

Commenting on the branch opening, Head of Consumer Banking at Arab Bank – Jordan, Mr. Yacoub Matouk, stated: "The opening of North Hashmi branch in its new location comes as part of Arab Bank’s strategy to reinforce its branch network across the Kingdom and to connect with its customers at various locations.” He added: “The new branch offers a host of comprehensive banking services and it has been equipped with the latest banking systems and technologies that guarantee the highest standards of customer services.”

The new branch offers alongside the usual banking services, a wide range of services to “Arabi Premium” program customers through dedicated relationship manager, and an ATM that provides a range of banking services with utmost flexibility and security, including cash withdrawal in JOD and USD with double the daily limit, the ability to deposit cheques in JOD instantly, cash deposit in JOD and USD, and many more.

It is worth mentioning that Arab Bank also offers a host of digital banking solutions and services through its “Arabi Mobile” app in its new and developed design, and through its “Arabi Online” internet banking service. Additionally, customers who are interested in opening accounts with Arab Bank can download the "Arabi Mobile" app through App Store or Google Play and Huawei AppGallery then use the option "Open New Account" available through the application to enter the required information without the need to visit a branch.

Arab Bank and INJAZ signed a joint cooperation agreement for the third consecutive year to implement a specialized cybersecurity training program for university students.

The program aims to enable students to identify the techniques and methods that maintain high safety and cybersecurity levels online and ensure the protection of data against theft or damage when transferred, saved, or shared. It also aspires to maintain the confidentiality of information, respect users’ privacy, and educate students on how to deal with modern technology such as the Internet of Things (IoT), Artificial Intelligence (AI), and the basics of e-learning through various interactive activities that employ e-learning tools. The program will be applied during the 2021-2022 academic year at Zarqa University (ZU), Irbid National University (INU), Middle East University (MEU), Tafila Technical University (TTU), University of Jordan (UJ) - Aqaba Branch and Applied University / Princess Alia University College.

Commenting on the initiative, Executive Director at INJAZ, Mr. Muhannad Al-Jarrah expressed that the cooperation between Arab Bank and INJAZ is essential to keep pace with the rapid developments in cybersecurity and thus, it contributes in reducing the knowledge gap among students in this field.

During the 2019 – 2020 academic year, INJAZ also implemented the cybersecurity program in collaboration with Arab Bank at 13 different universities where nearly 1,046 participating students benefited from the program. Furthermore, 1,000 students at five different universities benefited from the program during the 2020-2021 academic year.

Arab Bank’s support of this program comes as part of its constant commitment to empower the youth and build their capacity through providing them with the knowledge and skills required to enter the labor market and contribute to sustainable development in light of the acceleration in technology and digital transformation that the world is currently witnessing.